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What are credits? They're the in-app currency used to generate drawings. Credit packs can be purchased through App Store in-app purchases, and payments only happen inside the adults-only lock (guardian gate).
What about refunds? Purchased credits are consumable digital goods, so we don't offer direct refunds from the seller. In-app purchase refunds are handled according to Apple's policy — you can request one through Apple's "Report a Problem" (reportaproblem.apple.com). If something went wrong on our side, we may add goodwill credits through the app's 1:1 inquiry. Goodwill credits don't replace or limit refund rights under App Store policy or applicable law.
The safety check stopped a drawing from being made. When safety can't be confirmed, no drawing is created, and in that case no credits are used.

Seller: GREATEARTH CO., LTD.
Contact: dev@g-e.biz
Company information: greatearth.studio.site
Address and phone: We disclose them without delay upon request, in accordance with applicable law.
Price and payment method: The App Store purchase sheet shows the applicable price (prices shown are tax-inclusive) and payment method.
Delivery timing: After App Store payment, credits are granted to the guardian account once the server verifies the receipt.
Operating environment: iPadOS / iOS (supported versions per the App Store listing).
Returns and cancellations: Given the nature of digital content (consumable credits), returns or cancellations after purchase are in principle not accepted, without limiting rights under App Store policy or applicable law.
Refunds and cancellations: In-app purchase refunds follow Apple's policy and can be requested through Apple Report a Problem.

Issuer: GREATEARTH CO., LTD.
Usable scope and how to use: Credits can be used only for paid features within the Service, such as generating drawings. They cannot be exchanged for cash or transferred to another service.
Expiration: No separate expiry while the account remains open. All remaining credits expire at final account deletion.
How to check the unused balance: You can check it anytime via the in-app credit balance display.
Complaints and inquiries about use: dev@g-e.biz
Issuer deposit: If the unused balance on a base date (end of March or end of September) exceeds the statutory threshold (10 million yen), we make the required issuer deposit in accordance with the Payment Services Act.

How do I delete a child profile or account? From the app's guardian (adult) settings area, you can delete an individual child profile or request deletion of the entire account. A child profile is deleted immediately. An account request signs you out and retains data and credits for 30 days; signing in again during that period automatically cancels the request.
Will the drawings be gone too if I delete? Child-profile media is deleted immediately. For an entire account, generated images, colorings, and related data are deleted in the next daily deletion job after 30 days without a new sign-in, and all remaining credits expire then. Payment records required by law may be retained after their account link is removed.

Can I withdraw consent? Guardians can withdraw consent at any time by requesting account deletion. Service processing stops immediately and final deletion follows the 30-day grace period. For details, please see our Privacy Policy.
Is my child's voice stored? The original audio is sent temporarily through SayDraw's server to OpenAI Audio Transcriptions. SayDraw's server does not persist it in a database, log, or artwork store, although the app may use an app-private temporary file while recording and uploading. OpenAI's currently published terms state that this transcription endpoint has no retention. If generation succeeds, the recognized text may be stored with the creation.
Are there ads or tracking? No. We do not use children's data for advertising, behavioral tracking, sale, or public sharing. Providers needed to operate the Service are disclosed in the Privacy Policy.

Which devices can I use? It's optimized for iPad, and coloring can be done with a finger or Apple Pencil.
Why is microphone permission needed? Voice input is needed so children can speak what they've imagined and turn it into a drawing.